Shipping policy

Shipping Policy — Simply Toffee

Last updated: October 7, 2025

We ship handcrafted toffee from Youngstown, Ohio. Because chocolate/toffee is heat‑sensitive, we structure ship days to minimize time in transit.

Where we ship

  • United States (all 50 states).

  • No international shipping at this time.

  • PO Boxes/APO/FPO: shipped via USPS services only.

Processing times

  • Orders typically process in 1–3 business days.

  • To avoid weekend delays, we generally ship Monday–Wednesday. Orders placed after Wednesday 12:00 PM ET may ship the following Monday, especially during warm months.

  • During high‑volume periods (holidays) processing may extend by 1–2 days.

Pre-Order Policy

From time to time, Simply Toffee offers pre-orders for new or seasonal treats—like our 1 lb. Gift Box—to help you reserve your favorites before they’re available to ship.

  • Payment is collected in full at checkout to secure your order.

  • If your order includes a pre-order item, the entire order will ship together once all items are available. For example, orders containing our 1 lb. Gift Box will begin shipping in early December when gift boxes are ready.

  • You’ll receive an email notification when your order ships. If production timelines change, we’ll update you right away.

  • Pre-orders may be canceled or updated any time before shipping begins. Once your order is in fulfillment, our standard return and refund policies apply.

  • For questions about your pre-order, please reach out to info@simplytoffee.com.

Shipping methods & rates

  • We use USPS and UPS. We select the most economical, reliable service based on destination, weight, and weather.

  • Rates are calculated at checkout; customers pay shipping.

  • Typical transit times: 2–8 business days depending on destination and service. Delivery windows are estimates and not guaranteed by carriers.

Warm‑weather & heat protection

  • When destination or route temperatures are high (≈ 85°F+), we may add insulation/ice packs and limit ship days to Mon–Wed at our discretion.

  • Please bring packages indoors promptly on delivery day. Melted product due to extended exposure after delivery may not be eligible for replacement. See our Refund & Returns Policy for details.

Order changes & cancellations

  • You can request changes or cancellation before fulfillment. Once a label is purchased or the carrier has the package, we cannot modify the order.

Address accuracy

  • Enter a complete, correct shipping address at checkout. If a package is returned due to an incorrect/incomplete address, refusal, or unclaimed delivery, we can reship at cost to a corrected address or refund minus shipping once received. For safety, returned food is discarded.

Tracking

  • You’ll receive a shipping confirmation email with a tracking number. Use the carrier’s site for real‑time updates.

Lost, stolen, or delayed packages

  • If tracking shows delivered but you can’t locate the package, please check with household members, neighbors, and your local carrier first.

  • We’re not responsible for packages lost or stolen after delivery. We handle replacements case‑by‑case—email us and we’ll do our best to help.

  • Weather and carrier delays are outside our control. We’ll monitor and assist where possible.

Returns of food (for reference)

  • We do not accept returns of food items. If there’s an issue with your order (damaged, melted, wrong, or missing items), email us within 7 days with photos. See our Refund & Returns Policy for how replacements/refunds work.

Contact us

Questions? Email hello@simplytoffee.com.

Mailing/Returns (authorized returns only):
Simply Toffee
PO Box 3099, Youngstown, OH 44511